3. Third Line of Support

Harvest partners with Exact as well as the reseller community at large to see how other organizations have addressed issues you face. We access this larger body of knowledge where appropriate to present all the options to you.

Call our office at 403.202.0577. if we have no available staff to assist you immediately, a description of the issue will start a log for a call back or an email to support@harvestvi.com is also helpful to send in screenshots, reports or other additional information that illustrates the issue. Futhermore, our team can set up […]

Harvest Support consultants refer to our internal documentation which provides them a baseline of your operations, customizations and settings. This will speed up the process in orienting how you use the system and the effect this can have on your issue.